Woodbine Toyota, a rapidly-growing Category 2 GTA dealer founded in 2003, has an immediate requirement for an experienced Automotive Service Manager to join our successful dealership in Etobicoke.

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care
• Company Car or Car Allowance
• Company events

Job Overview:
We are seeking an experienced Automotive Service Manager to join our team. As the Automotive Service Manager, you will be responsible for overseeing the daily operations of our service department and ensuring excellent customer service. If you have a strong background in automotive repair, exceptional leadership skills, and a passion for delivering top-notch service, we want to hear from you.

Responsibilities:

Responsible for leading a successful Service Department operation by:

•              Building, managing, motivating and retaining a strong Service team

•              Establishing processes and standards to ensure customer satisfaction and efficient operations

•              Controlling costs

•              Gaining new service customers while retaining an existing customer base

•              Instill dealership/brand loyalty by ensuring an exceptional customer service experience for all customers

•              Handle escalated customer complaints

•              Actively manage and improve on all measured performance indicators, including gross sales, profitability, loyalty, CSI

•              Prepare, administer and adhere to the annual operating budget for the Service Department

•              Manage a high-performance team of Service Advisors and Technicians

•              Maintain the highest possible standards of workmanship and safety

•              Keep up to date and ensure the same for all staff by completing all relevant training within Toyota’s training guidelines

•              Liaise and manage positive working relationships with manufacturer’s representatives

•              Oversee administration of warranty claims in compliance with manufacturer’s policies and procedures

•              Develop and execute effective service marketing campaigns

•              Direct procurement of all types of company-owned-and-operated automotive shop equipment

•              Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary)

•              Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, Occupational Health and Safety Act (OHSA), waste disposal regulations, the Employment Standards Act (ESA), the Motor Vehicle Dealers Act (MVDA) and the Accessibilities for Ontarians with Disabilities Act (AODA)

•              Comply with all company policies, standards and procedures including our 4 Core Values:

§  Treat People with Respect

§  Tell the Truth

§  Support the Team

§  Look for Opportunities to Improve

•              Other duties as required by management.

Requirements:

•                    Minimum 2 years Service Management experience as an Automotive Service Manager or Assistant Manager with a proven track record in both service and customer satisfaction

•                    College Diploma or Trade School Certificate in Automotive Studies, or equivalent

•                    Proven leadership skills with the ability to motivate a team to achieve results

•                    Able to work as part of a results-oriented and customer-focused dealership team

•                    Strong interpersonal, written and verbal communication skills

•                    Detail oriented, highly organized, and able to multi-task effectively in a fast-paced environment

•                    Possess sound automotive technical background with a strong knowledge of technical/mechanical repairs, product and automotive parts

•                    Ability to handle and resolve customer issues or concerns promptly and professionally

•                    Valid Driver’s License

What’s in it for you?

• Excellent management support and guidance
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Discount on vehicles, service and parts for you and your family
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Salary: $90,000 - $125,000 per year

Go to our website https://www.woodbinetoyota.ca to see more about our company and the many reasons why you will want to work for us!

We thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.

Woodbine Toyota is committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment and selection process. Please notify us if you require accommodation.

No AI tools are used in our hiring process - we are a 100% human powered hiring tea