Service Appointment Co-ordinator
Woodbine Toyota, a successful franchised dealership is looking for an
experienced Service Appointment co-ordinator to join our team in Etobicoke.
Our front line staff are an integral part of our day-to-day business. Appointment
Co-ordinator is responsible for being a customer facing member of the Service
Team.
Why Join Woodbine Toyota:
· A wide loyal customer base with Canadas' largest retail automotive
manufacturer.
· A very competitive compensation plan with health and dental insurance.
· Employee pricing on vehicles, services, and accessories.
· Hosted social events throughout the year, such as lunches & BBQs.
· A leadership team that trains and mentors its staff to ensure success
for new team members.
· A fun place to work!
What you will do:
·
Contact and set appointments with customers based on incoming calls,
outbound ‘list’ calls and response to online bookings.
·
Book appointments for customers who missed their appointment or who
declined prior work as per lists provided.
·
Aid the advisors in following up customers within 24 hours of the
service or repair to elicit a TSR survey response.
·
Keep the appointments up to date within the DMS.
·
Receive payment from customers for service invoices or parts invoices
using the payment options established by dealership management and based on
company policy.
- Keep current on all new technical bulletins and open recall
campaigns.
·
Other duties as
assigned by management.
Benefits:
·
Company
events
·
Dental care
·
Disability
insurance
·
Employee
assistance program
·
Extended
health care
·
On-site
parking
·
Paid time
off
·
Store
discount
What We Look For:
· 3-5 years experience
· Excellent time and people management skills.
· Strong organizational skills and attention to
detail.
· Able to work well with a team.
· A desire to achieve the very best in customer
service and teamwork.
Pay:
· $18.00 per hour
Language Requirement:
• English
• French not required
Ability to Commute:
• Etobicoke, ON (required)
Work Location:
• In person
Go to our website https://www.woodbinetoyota.ca to
see more about our company and the many reasons why you will want to work for
us!
We thank all applicants in advance, but only those
selected for an interview will be contacted. Thank you for your interest.
Woodbine Toyota is committed to accommodating any
applicant with a disability, as required by law, during the recruitment,
assessment and selection process. Please notify us if you require
accommodation.
No AI tools are used in our hiring process - we are
a 100% human powered hiring team.
